RETURNS & EXCHANGES ORDER UPDATES We will send updates regarding the status of your order, including when your item(s) ship, to the e-mail address you provided when ordering.

REGISTERED CUSTOMERS

Please click Sign In to access web order status and history.

NON-REGISTERED CUSTOMERS

Non-registered customers do not have online access to order status and history. You may request information via e-mail or online chat, or by calling 818.760.4465
Please provide the order confirmation number displayed after placing your order so we can respond more quickly and accurately.

• We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise.
  We cannot accept returns after 10 days of your receipt of the merchandise.
• Items must be returned with original tags, in original condition for exchange only or store credit. All Sale Items are final.

ALL SALES ARE FINAL ON THE FOLLOWING:

·          Jewelry

·          Swimsuits

·          Sale items

Returned merchandise should include the original vendor packaging and tags and be in the same condition as when it was received.
Used merchandise cannot be returned unless defective.

If you wish to return your purchase, please email us at sales@shopexcessbaggage.com or call at 818.760.4465
You will be provided with an Excess Baggage return form to fill out and return with your package.

BY MAIL

On the Excess Baggage return form please note the reason(s) for return and whether you wish to exchange the item(s) for a credit or apply the total amount towards another
SHOPEXCESSBAGGAGE.com purchase.

Enclose the return form with your item(s). For a replacement shipping label, please email sales@shopexcessbaggage.com or call 818.760.4465

PLEASE ALLOW 2-3 WEEKS FOR THE PROCESSING OF YOUR RETURN.